Customer service: Empowerment and entrapment

Last updated, 6 Dec 2011
TitleCustomer service: Empowerment and entrapment
Publication TypeBook
Year of Publication2001
AuthorsSturdy, C, Grugulis, I, Willmott, H
CityLondon
PublisherPalgrave
Keywordscustomer service, service organizations
Abstract

(Edited book)

URLhttp://www.palgrave.com/products/title.aspx?pid=263272